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Centro de Investigaciones y Estudios Turísticos(2)
Journal of Industrial Engineering and Management(2)
International Journal of Business and Management Science(1)
International Journal of Services, Economics and Management(1)
Polish Journal of Management Studies(1)
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Application of a methodology based on the theory of constraints in the sector of tourism services
ArticleAbstract: Purpose: The objective of the research was aimed at achieving the implementation of the theory of coPalabras claves:Hospitality organizations, Logistics decisions, Processes management, supply chain, Theory of constraintsAutores:Alexander Sánchez-Rodríguez, Gelmar García-Vidal, Pérez-Pravia M., Reyner Pérez-Campdesuñer, Rodobaldo Martínez-VivarFuentes:googlescopusApplication of the fuzzy logic tool to evaluate customer satisfaction in Hotels
OtherAbstract: DOI: 10.18775/jibrm. 1849-8558.2015. 32.3004 URL: http://dx. doi. org/10.18775/jibrm. 1849-8558.2015Palabras claves:Autores:Gelmar García-Vidal, Rodobaldo Martínez-VivarFuentes:googleLa satisfacción del cliente, influencia en la lealtad. Análisis del destino Holguín
OtherAbstract: El objetivo del artículo es el análisis de la relación entre la calidad ofrecida por el destino turíPalabras claves:Autores:Rodobaldo Martínez-VivarFuentes:googleQuality management and customer satisfaction in a tourist destination, a structural equation analysis
ArticleAbstract: The paper is based on the premise that customers aspire to achieve maximum satisfaction of the produPalabras claves:Customer satisfaction, Quality management, Structural equation analysis, TOURISM, Tourist destinationAutores:Alexander Sánchez-Rodríguez, Gelmar García-Vidal, Reyner Pérez-Campdesuñer, Rodobaldo Martínez-VivarFuentes:scopusRelationship between quality management and customer satisfaction to improve loyalty towards tourist destination
ArticleAbstract: This study analyses the relationship between the quality of service offered in a tourist destinationPalabras claves:Quality management, TOURISM, Tourist destination, Tourist loyalty, Tourist satisfactionAutores:Alexander Sánchez-Rodríguez, Gelmar García-Vidal, Reyner Pérez-Campdesuñer, Rodobaldo Martínez-VivarFuentes:googlescopusLogistic contribution from the vision of the technical services in the hotel industry
ArticleAbstract: Purpose: The objective of this article is based on the identification, from the theoretical and empiPalabras claves:Environmental perspective, Hotel industry, Logistic, Social perspective, Technical services, Technological perspectiveAutores:Alexander Sánchez-Rodríguez, Gelmar García-Vidal, Reyner Pérez-Campdesuñer, Roberto Torres-Rodríguez, Rodobaldo Martínez-VivarFuentes:scopusPlanificación de recursos humanos de un territorio turístico: El caso de Holguín-Cuba
OtherAbstract: La planeación de recursos humanos constituye un requerimiento indispensable que contribuye a la tomaPalabras claves:Autores:Rodobaldo Martínez-VivarFuentes:googleNeural networks to analyse the incidence of customer satisfaction in their loyalty in a tourist destination
ArticleAbstract: The relationship between levels of satisfaction experienced and its expression in future projected bPalabras claves:Customer satisfaction, Loyalty, Neural networks, Tourist destinationAutores:Alexander Sánchez-Rodríguez, Gelmar García-Vidal, Reyner Pérez-Campdesuñer, Rodobaldo Martínez-VivarFuentes:googlescopusStructural equation model: Influence on tourist satisfaction with destination atributes
ArticleAbstract: Purpose - To present a model that expresses the relationships observed between a set of independentPalabras claves:Customer satisfaction, Structural equation model, TOURISM, Tourist destinationAutores:Alexander Sánchez-Rodríguez, Gelmar García-Vidal, Reyner Pérez-Campdesuñer, Rodobaldo Martínez-VivarFuentes:googlescopusThe planning of the human resources of a tourist territory. A case study of Holguín, Cuba.
OtherAbstract: The planning of the human resources represents an essential requirement that contributes to the takiPalabras claves:Autores:Rodobaldo Martínez-VivarFuentes:google